Privacy Policy

Lalouette is committed to protecting your privacy. If you have any questions regarding the use of your personal data, please contact us at info@lalouettesilk.com and we will assist you promptly.

By using this website or our services, you consent to the collection and processing of your personal data as described in this policy. This Privacy Policy is incorporated into our Terms and Conditions; in the event of a conflict, this Privacy Policy will prevail.

Table of Contents

  1. Who We Are
  2. Definitions
  3. Data Protection Principles
  4. What Personal Data We Collect and Why
  5. Cookies and Tracking Technologies
  6. Who We Share Your Data With
  7. Data Retention
  8. Your Rights
  9. How We Protect Your Data
  10. Children
  11. Automated Decision-Making & Profiling
  12. Data Breach Procedures
  13. Privacy Tools
  14. Contact Information
  15. Changes to This Privacy Policy

Who We Are

Our website: https://lalouettesilk.com
Business: Lalouette (operating in Hong Kong)
Email: info@lalouettesilk.com

Definitions

  • Personal Data: Any information relating to an identified or identifiable individual.
  • Processing: Any operation performed on personal data, including collection, storage, and deletion.
  • Data Subject: Any natural person whose personal data is processed.
  • Child: Anyone under 16 years of age.
  • We/Us: The Lalouette team.

Data Protection Principles

  • Lawful, fair, and transparent processing.
  • Purpose limitation: data is collected only for specified purposes.
  • Data minimization: only essential data is collected.
  • Accuracy: data will be kept accurate and up to date.
  • Storage limitation: personal data is kept only as long as necessary.
  • Integrity and confidentiality: data is protected against unauthorized access, loss, or damage.

What Personal Data We Collect and Why

Information You Provide

When you interact with our website or make a purchase, we may collect:

  • Name, billing/shipping address, email, phone number, payment information (via Stripe/PayPal).
  • Optional account information: username and password.

Purpose:

  • To fulfill and track orders.
  • To respond to inquiries, refunds, and complaints.
  • To process payments securely and prevent fraud.
  • To improve our services.
  • To comply with tax and legal obligations.

Retention:

  • Orders: 2 years for accounting/tax purposes.
  • Account data: until account closure.

Information Automatically Collected

  • IP address, browser type, location (for shipping/tax purposes).
  • Pages and products viewed (for analytics and personalization).

Information from Partners

We may receive data from trusted partners (e.g., shipping providers, analytics services) who have legal grounds to share your information.

Cookies and Tracking Technologies

We use cookies to:

  • Enable site functionality (login, cart, preferences).
  • Analyze performance and user behavior (Google Analytics).
  • Personalize your experience.

Types:

  • Necessary cookies (essential features).
  • Functionality cookies (save user preferences).
  • Analytics cookies (traffic and performance tracking).

For detailed EU cookie compliance, see our Cookie Policy EU.

Opt-out:

Who We Share Your Data With

We only share data with trusted partners needed to provide services:

Payment

Shipping

  • Hong Kong Post (for delivery purposes)

Accounting

Anti-spam / Cookies

Embedded Content

Videos, images, or other content from third-party sites may collect data as if you visited those sites directly.

How Long We Retain Your Data

  • Orders: 2 years for accounting/tax purposes.
  • Account info: until account closure.
  • Comments: indefinitely, for moderation purposes.

Your Rights

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the Hong Kong Privacy Commission.

Access and manage your personal data via our Privacy Tools page.

How We Protect Your Data

  • HTTPS and secure protocols.
  • Anonymization and pseudonymization where applicable.
  • System monitoring for vulnerabilities.
  • Team training on data protection.

We cannot guarantee 100% security but will notify authorities and affected users of any breaches.

Children

We do not knowingly collect data from children under 16 or target our services to them.

Automated Decision-Making & Profiling

We do not make decisions based solely on automated processing, including profiling, that significantly affect you.

Data Breach Procedures

We have internal reporting systems, monitoring, and communication protocols to manage potential or actual breaches.

Privacy Tools

You can access and manage your personal data through our Privacy Tools page. Here, you can review, download, or request deletion of your personal data.

Contact Information

The Lalouette Team
Email: info@lalouettesilk.com

Supervisory Authority (Hong Kong: Privacy Commission for Personal Data)
Website: https://www.pcpd.org.hk/
Email: enquiry@pcpd.org.hk
Phone: +852 2827 2827

Changes to This Privacy Policy

We reserve the right to update this policy. Last updated: November 23, 2025.