Returns & Exchanges

Returns

Full price and undamaged items can be returned within 14 days of receiving your original order. All returns must be accompanied by a copy of your proof of purchase, for example, your order confirmation email. Please note that your items have to be returned in their original packaging in a new, unwashed, and unused condition to be eligible for a refund. Sale items cannot be returned or exchanged unless faulty.

Please contact us via returns@lalouettesilk.com to obtain the return address.

Upon receipt of the product(s), our customer service team will get in touch with you to confirm the refund. We will process your refund within 7 days of receipt and the card originally used will be credited with the cost of the goods, minus any delivery charges (if applicable). Your credit card company may take 4-7 working days to credit your account.

The shipping fees for returning an order are the buyer’s responsibility. Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

Faulty Products

If you receive an order and deem it faulty, please email our customer service team at returns@lalouettesilk.com pictures of the faulty product(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

Exchanges

Please note that we are unable to offer product exchanges at the moment. If you want a different product from the one you initially ordered, you’ll need to return the unwanted item for a refund and place a new order. Your unwanted item should be in a new, unwashed, and unused condition and in their original packaging to be eligible for an exchange. You may refer to the paragraph above for more information on the return process and criteria.

Did your question go unanswered?

Please feel free to get in touch with our customer service team via email at returns@lalouettesilk.com.