Privacy Policy

Lalouette is committed to safeguarding your privacy. Contact us at info@lalouettesilk.com if you have any questions or problems regarding the use of your personal data and we will gladly assist you.

By using this site or/and our services, you consent to the processing of your personal data as described in this privacy policy. This privacy policy is a part of our terms and conditions; by agreeing to terms and conditions you also agree to this policy. In the event of collision of terms used in terms and conditions and privacy policy, the latter shall prevail.

Table of Contents

  1. Definitions used in this policy
  2. Data protection principles we follow
  3. What rights you have regarding your personal data
  4. What personal data we gather about you and how we use it
  5. Mailing list
  6. Who else has access to your personal data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – Any information relating to an identified or identifiable natural person.
Processing – Any operation or set of operations which is performed on personal data or on sets of personal data.
Data subject – A natural person whose personal data is being processed.
Child – A natural person under 16 years of age.
We/us – The Lalouette team.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you information regarding processing upon request.
  • Processing is limited to its purpose. Our processing activities fit the purpose for which personal data was gathered.
  • Processing is done with minimal data. We only gather and process the minimal amount of personal data required for any purpose.
  • Processing is limited to a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of data.

What rights you have over your data

You have the following rights over your data:

  1. Right to information – meaning you have to right to know whether your personal data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your personal data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the processing of your personal data.
  6. Right to object to processing – meaning in certain cases you have the right to object to processing of your personal data, for example in the case of direct marketing.
  7. Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your personal data in a machine-readable format or if it is feasible, as a direct transfer from one processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the rights of access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right to withdraw any given consent for processing your personal data.

You may access and use our Privacy Tools page to view, download, withdraw, or delete your personal data and/or consent. You may also access our Cookie Policy page to view our cookie policy, your cookie acceptance status, and to revoke your cookie consent.

Data we gather and how we use it

Information you have provided us with

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Sell our products to you
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Information automatically collected about you

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Pages you’ve viewed: we’ll use this to keep track of what kind of content is performing well, so we can create more of that
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
  • Some of our plugins to optimize site speed use the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access (this currently consists of 2 members):

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Mailing List

If you choose to opt in, we may contact you by email to inform you about our special offers, sneak peeks, new collections, exciting news and other promotions.

If you wish to discontinue receiving Lalouette newsletters via email, then click on the ‘unsubscribe’ link at the bottom of any of our emails.

Who else can access your personal data

We do not share your personal data with strangers. Personal data about you is in some cases provided to our trusted partners in order to either make selling our products to you possible or to enhance your customer experience.

Please note that sensitive payment information, such as credit card data, will never be recorded or handled directly by us. All your payment information is handled by our payment processing partners Stripe & PayPal. Lalouette will never deal with or have access to your payment details such as (credit) card information.

We share your data with:

Our payment processing partners:

  • PayPal
    We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing and shipping information. Please see the PayPal Privacy Policy for more details.
  • Stripe
    We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing and shipping information. Please see the Stripe Privacy Policy for more details.

Our shipment tracking services provider:

  • AfterShip
    We provide shipment tracking services through AfterShip. When processing your order, some of your data will be passed to AfterShip. This includes information required to send you shipment notifications, such as your email address, phone number, and order information. Please see the AfterShip Privacy Policy for more details.

Our accounting services software:

  • Intuit QuickBooks
    We track our sales using Intuit QuickBooks, an accounting software, and MyWorks software, which syncs order information from WordPress to QuickBooks. After placing an order, some of the data you enter during checkout will be passed to QuickBooks to record the sale in our accounting books. This data includes your payment method, shipping and billing address, name, email address, phone number, and the items you ordered. Please see MyWorks Software Privacy Policy and Intuit QuickBooks Privacy Policy for more details.

We only work with processing partners who are able to ensure an adequate level of protection to your personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so.

How we secure your data

We do our best to keep your personal data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify the suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – These cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – These cookies are used to track the use and performance of our website and services

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own Privacy Policy which you can review here. If you’d like to opt-out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Supervisory Authority – Privacy Commission for Personal Data Hong Kong
Website: https://www.pcpd.org.hk/
Email: enquiry@pcpd.org.hk
Phone: +852 2827 2827

The Lalouette Team
Email: info@lalouettesilk.com

The brand Lalouette is registered in Hong Kong.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy.
The last modification was made on March 6, 2020.